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What Are the Different Phone Statuses in the Com Portal?

In the Com Portal, all phone call leads include a status indicator so that you can quickly check the status. As shown below, these statuses display in the lead queue column under the date.

Phone_statuses_in_PSAI.jpg

There are three possible statuses for PSAI phone calls:

  1. In Progress: This status appears when you have picked up the lead's call and are currently on the line. (Check out our best practices for adding caller info while a call is still in progress!)
  2. Answered*: This status can mean one of two things: either you answered the call and completed it, or the lead stayed on the line until the ringing ended and the call terminated.
  3. Missed: This status is displayed when the caller hangs up while placing the phone call, before reaching the end of the ringing and/or before you answer.

*The Answered status is currently ambiguous due to the nature of the call forwarding technology. A future update to PSAI will improve the clarity of this status for your team.