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PSAI Leads Are Not Flowing into My CRM

Problem

You've followed our instructions on using an endpoint to flow PSAI leads into your CRM, but your leads are not showing up in your CRM as they should.

Solution

The most common cause of this problem is an incorrectly configured endpoint URL within PSAI. Note that the endpoint should include the full website domain, including any https:// and www.

See the examples below.

Correctly Configured Endpoints

https://www.yourwebsite.com/ws/external/papps-lead/

https://www.examplewebsite.com/ws/external/papps-lead/

Incorrectly Configured Endpoints

http://yourwebsite.com/ws/external/papps-lead/

www.examplewebsite.com/ws/external/papps-lead/

To solve this issue, please doublecheck the endpoint URL that is entered in the settings of the PSAI app or ad. If the formatting is not correct, try updating your endpoints to include the proper protocols.

Troubleshooting

If your endpoint is correctly configured per the instructions above but you are still not seeing your PSAI leads flow into your CRM, please contact us for assistance. Fill out a support ticket at this link or by opening the help widget in the bottom right corner of the screen.