You're trying to use Ads Manager, but the Ads Manager screen is empty or you're otherwise unable to use the tool.
If you are having issues using Ads Manager, there are a number of potential causes and solutions. The following are the most common problems:
- You don't have access to Ads Manager. Learn how to give PSAI User access to Ads Manager.
- You haven't set up your Facebook connection. Learn how to connect your Facebook Business Page to PSAI. (Link coming soon!)
All of these steps must be completed before you'll be able to create and launch an ad through PSAI Ads Manager. We recommend double-checking that each step has been completed.
Try the Guided Tour for Ads Manager Set-Up
Want a guided walk-through of your Ads Manager set-up? Then go to Ads Manager and click the button for "Get Started."
On this tour, we'll show you exactly which steps are needed based on the specific settings you've already established.
The rest of the tour will walk you through every step required. Learn more about the Ads Manager set-up tour here.
If you've checked all of the steps above but still cannot create an ad in Ads Manager, please contact us so that we can assist you. Use this link to submit a Support ticket, or start by opening the Help widget in the bottom right corner of your screen.