Your company's product list is used in several ways throughout the PSAI tool suite, so it's important to keep it updated. Follow the instructions below to update the products that your company offers.
1. Navigate to Company Settings
After you've logged into PSAI, click on the Account icon in the bottom left-hand corner of the screen. Then click "Settings."
2. Add or Delete Products
On the Company Settings page, scroll down to the section called "Products Served."
Here, all you have to do is click to check or uncheck the relevant boxes for the products that your company offers.
Don't see your company's products in this list? If you offer a product that does not exist among our options, then please contact us to let us know! Submit a PSAI Support ticket using this link, or open the Help widget in the bottom right corner of the screen.
3. Save Your Changes
Don't forget to scroll down and click "Save" to save the changes you've made to your company settings.
Why Should I Keep My Product List Up-to-Date?
Your company's product list is used behind the scenes in many different features within PSAI, including chatbot and AI Recommended Ads.
To Qualify Chat Leads
Your products are used to help qualify leads that interact with our AI chatbot Gia. Gia will ask website visitors which product or service they are interested in for two reasons:
- To check whether your company offers that product or service (and respond accordingly)
- To classify the lead when he or she flows into your Com Portal
The screenshot below shows an example of a chat interaction between Gia and a website lead, where she requests information on products desired and provides a response (based on the company's Products Served settings). This view is seen from the Com Portal.
Want to learn more about this feature? Check out our guide to marketing sources to learn about chat, or start with our comprehensive beginners' guide to the Com Portal.
To Ensure Relevant AI Recommended Ads
Your company's product list is also used to build AI Recommended ads in Ads Manager.
To create high-quality custom ads for you, PSAI draws from your company's location, products, and other key characteristics. Keeping your product list updated will help our AI Recommender build ads that engage your target audience and are highly relevant to your business.
Curious about Ads Manager? Explore the different types of ads you can create, how AI Recommender works, and how to launch Facebook ads directly through PSAI.