You are trying to delete a PSAI user by following our standard instructions, but the system will not let you. You are receiving a browser alert message of "You Must Have At Least 1 Admin User."
As the browser alert indicates, the problem is that your company's PSAI account must have at least one Admin user at all times. (But you can have more than one if you want!) If you try to delete a user who is the last remaining Admin, then you will receive this error message and cannot proceed.
The solution to this problem is as follows.
1. Close the alert to return to your Users screen
Click "OK" to close the error message and view your list of PSAI users.
2. Choose another user to have the Admin role
From your Users page, scroll down your list and click on the user who you'd like to designate as the new Admin. (When selecting your new Admin, remember that the Admin role is pre-defined and has automatic and unrestricted access to all features and subsets of PSAI.)
Under the "Permissions" section of that user's page, change their role to "Admin" from the drop-down menu. Then click save.
The options you see in your "User Role" drop-down menu will vary from what you see above, as this menu depends on which custom user roles you've created. However, the Admin role is a default role and will always be available to select.
3. Delete the original user
Now go back to your original user list and click the gray trashcan to delete the user.
If you've followed the instructions above and still cannot delete the user, make sure that you aren't logged in as the user you're trying to delete. If that is not the problem either, then please contact PSAI Support for help. The quickest way is to fill out a Support ticket at this link or to open the Help widget in the bottom right-hand corner of the screen.