You are trying to calculate a Predictive Portrait in the Com Portal, but you are receiving an error that says: "The contact info entered does not match to any of our records."
Doublecheck that you have entered the homeowner's contact information correctly, including the first and last name and home address.
If you have entered the information correctly but are still receiving this error, then this means that the homeowner data does not match the records for that property. If we cannot verify the household information by at least the last name and home address, then PSAI will not calculate the portrait.
We realize that it may be frustrating to be unable to calculate a Portrait, but we also do not want to provide you with imprecise information. We require matching data to ensure that all Predictive Portraits are accurate and actionable for your business.
If you have questions about why a specific homeowner is not being matched, please contact us. We'd be happy to have our data science team look into the issue and get to the bottom of it. By notifying us of the problem, we'll also be able to use your information to help improve the tool.
Simply send us a support ticket through this link or by opening the Help widget in the bottom right corner of the screen.