In This Article

What Is Included in My Support Plan?

Every PSAI subscription comes with a support plan to help you work through any technical issues you may encounter. 

What Does Each Support Plan Include?

View the table below to see the details of the Standard and Plus support plans.


Which Support Plan Do I Have?

Your support plan depends on the level of PSAI subscription you have:

  • The Standard plan accompanies all PSAI Edge packages.
  • The Plus plan accompanies all PSAI Professional and Enterprise packages.

Not Sure About Your PSAI Package?

If you don't remember which PSAI package/subscription you have, you can easily check by logging into PSAI and going to the Billing & Plan page under your account.


Your subscription will be shown at the bottom of the page under Your Subscription Plan.


How Do I Get Help?

Depending on your PSAI subscription, you'll have a number ways to get in contact with customer service. The target response time is shown is in the table above.

  • Email: Send an email to us, and we'll get back to you as soon as possible.
  • Phone: Call a customer service representative and get live help on the phone.

Remember that every PSAI user can also submit a Support ticket through this link or by opening the Help widget in the bottom right corner of the screen.

What Do I Need to Provide When Requesting Help?

To make your customer service experience better, please be prepared with all information related to your request. The more detail you have about the bug or problem, the faster we can assist you.